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"We're a bunch of tuna crammed into a can and it's miserable," said one traveler. Now, airlines hope they can get past the perception that they put profit over passenger comfort.
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Terms of the settlement have not been released. United promises changes in the way it deals with passengers.
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A couple flying to Costa Rica for their wedding were removed from a flight on Saturday. The airline said the passengers repeatedly attempted to sit in upgraded seating that they did not purchase.
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The fiasco with United dragging a passenger off its plane illustrates the problem of enticing people to voluntarily give up their seats. We talk to game theorists about some options.
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After a belated apology to an abused passenger, United has offered compensation to everyone else on the flight. CEO Oscar Munoz also promises a review of company policy on removing ticketed customers.
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After a man was dragged down the aisle of a United Express flight, the airline initially blamed the man for refusing to leave the flight. Now the CEO has issued a fuller apology for the incident.
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Videos show a man on an overbooked flight wrenched from his seat and dragged down the aisle, to other passengers' horror. United's CEO apologized for having to "re-accommodate these customers."
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A woman live-tweeted in disbelief on Sunday as two young girls were turned away for wearing leggings. Why? United, like many airlines, has an enforced dress code for people flying on "buddy passes."
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United Airlines will offer extra low fares to passengers willing to board last and carry only one bag that fits under the seat. Critics say this "basic economy" class could worsen flying for everyone.
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The CEO and two other high ranking officials at United Airlines resigned Tuesday in the midst of an internal and federal investigation.