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A new report from Uber, covering 2017 and 2018, says the claims range from unwanted touching and kissing to rape. Also, 19 people were killed in physical assaults during or soon after an Uber ride.
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The city's transportation regulator says Uber's systems "allowed unauthorized drivers to upload their photos to other Uber driver accounts" and take on customers as if they were the Uber driver.
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Shareable bikes and electric scooters have continued to create issues for cities, prompting some to implement bans and regulations.
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The bill, which passed the state Senate and is expected to become law, limits the kinds of workers who can be classified as contractors. It has vast implications for companies such as Lyft and Uber.
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California lawmakers are expected to approve a proposal to reclassify Uber drivers and other contract workers in the state as employees, giving them more rights and benefits at employers' expense.
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The push to increase regulations on tech companies may be warranted, said Dara Khosrowshahi, chief of the ride-hailing service. His comments come as lawmakers and regulators focus on the industry.
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Uber had told investors to be prepared for it to lose even more than that; its first earnings report as a public company came in on the better end of Uber's projected range.
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"Respect is a two-way street, and so is accountability," a company official announced. Riders will get advice on how to improve their ratings before being deactivated, including being polite.
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While the ruling may be disappointing for drivers, driver groups say they are not daunted. They will continue to pursue policies to regulate working conditions at the state and municipal levels.
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Uber has never been profitable, yet the ride-hailing company may be valued at as much as $90 billion when it goes public Friday. It will be one of the largest tech IPOs ever.