Paul Collins-Hackett sits in Albany's Youth Opportunity Office trying to guide a teenage boy through the ins and outs of getting a job.
"This is the part that I don't shut up about," he instructs the young man. "If you're early, you're on time. If you're on time, you're late. If you're late, you might as well not show up."
The young man nods his head in agreement. Collins-Hackett is a little like a big brother — encouraging but direct.