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FEMA has a pool of cash set aside to reimburse burial costs — even retroactively — to the families of COVID victims. But clerical challenges and slow outreach have stymied the application process.
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Zhang Hai's father died of the coronavirus on Feb. 1 and was cremated. Ashes can now be picked up, but the government requires a chaperone for visits to the crematorium as well as for burials.
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As the U.S. death toll from the coronavirus increases, so does the strain on funeral homes across the country. Funeral directors are struggling to meet the soaring demand for their services.
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Federal regulators have found about 1 in 4 funeral homes don't disclose their general price lists as required by the 1984 rule.
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An NPR investigation finds the death care industry can often be confusing and unhelpful to consumers who must make high-priced decisions at a time of grief and financial stress.