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A sharp drop in air travel due to the pandemic cuts into Delta's bottom line, but the airline says it will continue to block out middle seats to create more distance between passengers.
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NPR has obtained audio of a 911 call made immediately after a Delta plane dropped 15,000 gallons of jet fuel over the Los Angeles area, including on the playground of an elementary school.
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A Delta spokeswoman said a bird is the likely culprit for the caved-in nose of the plane, although crews are still investigating.
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"We're a bunch of tuna crammed into a can and it's miserable," said one traveler. Now, airlines hope they can get past the perception that they put profit over passenger comfort.
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The airline is offering compensation and an apology to Brian Schear after a crew member said agents would put the parents in jail and place their children in foster care for a "federal offense."
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Delta's massive outage wasn't the first malfunction to wreak havoc on an airline. The industry's systems are complex and require high security, which can make them more prone to shutdowns.
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Delta said it was still in "recovery mode" a day after a system outage scuttled about 1,000 flights. It announced $200 vouchers for people whose flights were canceled or delayed more than three hours.