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The Department of Transportation says it is looking into the airline's flight scheduling practices and will hold it accountable for refunds. The 16,700 canceled flights cost Southwest $800 million.
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A top executive entered the plea on behalf of the company in federal court in Texas Thursday, as relatives of those killed in two crashes push to overturn deal giving Boeing immunity.
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You'll see testing in some airports these days — it's just like we're going back in time! And speaking of looking back, the things that protected fliers from COVID then are still a good idea.
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Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.
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After Southwest Airlines canceled thousands of flights over the week, travelers are scrambling to reunite with their luggage.
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The airline's CEO says the company is hoping to be "back on track before next week." But until then, it's continuing on a reduced schedule.
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The disruptions add to chaos that has left people stranded at airports across the country, many of them with little idea of when they can get home or where their bags are.
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Several airlines are waiving the fees to change flights as snow storms, high winds and low temperatures are expected across the U.S.
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The British airline said U.S.-based flight delays are being caused by a technical issue. Delays on some flights were nearly 24 hours.
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Hawaiian Airlines' chief operating officer said the airline had not experienced "an incident of this nature in recent history," calling it an isolated and unusual event.